Frequently Asked Questions

Welcome to Our FAQ Site. Here you will find information from many of our products.

Faq

Do I need to be there when the site is being measured and installed?

It is advisable you are there when the site is being measured so you can answer any questions our staff may have. Also, if you are there when it is being installed you can confirm that you are happy with the installation.

Can marble be repaired if it’s damaged?

Yes. The best people to speak with about how to repair marble are your local retailers. They know about the latest products which are meant for repairing marble. Most of these will come in the form of an epoxy glue or filler. Wiping down any broken pieces with acetone so that all existing materials are removed is the first step in making sure that it will re-bond with the broken piece. Make sure to clear all bonding agents from the surface of the marble. Be sure to apply the right amount of pressure for the right amount of time.

How do I achieve the best from a Natural Stone installation?

The final look of mixed tiles may fall short of appearance expectations, especially if the stone is variegated and veined. The installer should mix tiles from different boxes during the installation to achieve a more even, visually pleasing result in the finished surface. The homeowner should always look at the natural stone with the installer before the installation takes place. Moreover, it is highly recommended that the homeowner gets involved and discusses the stone layout with the installer in details to prevent misunderstandings from occurring.

Where are you located?

We are based in Damansara Utama, Petaling Jaya, Selangor and ViVa Home, Kuala Lumpur.  Please check our location map

What do I need to consider when buying marble?

Make sure that your choice in marble tile has been appropriately gauged (its edges are perfectly square) and calibrated (the back of each tile is made entirely flat). This will make it easier to install from tile to tile. And when you order marble, expect color variation. This is a natural product, the color of which has been determined randomly depending on which mineral content makes up each batch when the marble is formed.

What do I need for a quotation?

We can provide a quotation based on an architect drawing, template or alternatively one of our staff can measure on site.

What are the payment terms?

Having agreed the final details of your order, we must have a deposit up front before commencement of order. We then require the remaining balance on day of installment or collection.

How should I clean granite?

Use a neutral cleaning agent or warm soapy water and finish with a dry cloth. Do not use acidic, abrasive, wax or bleach based household cleaners and sprays on granite or marble.

Do you have a showroom?

Yes, we have 2 showroom :
Damansara Utama, Petaling Jaya. 
Businee Hour : 
Monday - Saturday 10:00am - 6:30pm
Sunday : By appointment only

ViVa Home, Kuala Lumpur
Business Hour : 
Monday - Sunday 10:00am - 10:00pm

For more details, please check contact us page

How is granite formed?

  • Granite is a hard natural igneous rock.
  • The principal constituents of granite are feldspar, quartz, biotite and other minerals.
  • Various unique colours, textures, shades and patterns were a result of the minerals melting into the liquid mass in the formation process. (This is why patterns may vary)

What’s the difference between marble and granite?

The mineral composition in both stones means that they react differently to various household cleaners and chemicals.

What is the best way to clean and maintain granite and marble stone surfaces?

- Use Granite& Marble Sealer to protect your stone

- Clean upspills immediately to minimize damage to your stone

- Use pot standsor mats under hot dishes, roasting pans and cookware

- Use place matsunder china, ceramics, silver and other objects that can scratch your stone'ssurface

- Use coastersunder glasses, especially if they contain alcohol or citrus juices

- Do not leaveliquid or food spills on stone overnight

- Do not usecleaners that contain acid such as bathroom cleaners, grout cleaners or tubcleaners

- Do not usevinegar, bleach, ammonia or other general-purpose cleaners

- Do not useabrasive cleaners such as dry cleansers or soft cleansers

- Do not use alkalinecleaners not specifically formulated for stone

What about samples? Will they match my order?

Samples are a great way of finding out if the marble you’re interested in is what you’re really looking for. But, because there will always be variation in terms of both color and surface pattern, a sample should be viewed in the broadest terms only. This means that the colors you see in your sample is a very general guide as to how the marble in your order will look. Aside from this, a sample can give you ideas about textures, weight, and durability before you buy. In this, ordering samples is a great idea.

Who supply to?

We supply to the private and commercial markets.